Mercedes-Benz of Riverside Service Center

Recently took my car into be serviced for a windshield replacement with Phil Macias. He is very personable and professional. He made sure everything was to my liking and carried me along throughout the repairs. I’m glad I bought my car from Walter’s Benz. Everyone is very kind and professional.

This visit was a big deal for me -- I've been searching for a dependable place to service my car for the past four years. After a negative experience at a previous Mercedes-certified shop -- where it took over a month just to replace a brake line (a job that should realistically take no more than a couple of days) -- I was hesitant to trust another dealership. But I'm truly glad I gave …

I want to take a moment to recognize the exceptional service provided by Michael Ramos, my service advisor. From the moment I brought in my GLE53, Michael has gone above and beyond to ensure every issue was addressed with professionalism, transparency, and care. Dealing with car troubles can be stressful, but Michael made the entire process smooth and worry-free. He was extremely knowledgeable ab…

I couldn't be happier with the recent service I received at Mercedes of Riverside, all thanks to JR Rodriguez. JR has been my service representative for a long time, and there's a reason I always ask for him: he's consistently helpful, honest, and kind. I truly appreciate how he looks out for me and takes the time to thoroughly explain my car's service needs. This has been espe…

I brought my GL 350 to Mercedes-Benz of Riverside to have the second row seat worked on. It has a power fold function but would not fold and the manual handle would not engage. This left the third row passengers to have access only on the one side of the vehicle, which was inconvenient but also a potential safety hazard. My original appointment was to have it diagnosed and worked on while I waite…